Privacy policy

Last updated: July 8, 2026

Rovenci operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Throughout this Privacy Policy, “we”, “us”, and “our” refer to Rovenci.

Rovenci is powered by Shopify, which enables us to provide our online store, checkout, order management, and related services.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, use our services, place an order, or communicate with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect the following types of personal information:

  • Contact details, including your name, email address, phone number, billing address, and shipping address.
  • Payment and transaction information, including payment method details, order history, items purchased, returns, refunds, and order status.
  • Account information, including your account login details, preferences, saved addresses, and settings.
  • Communications with us, including messages, support requests, custom artwork instructions, reference images, and other information you provide.
  • Device and usage information, including your IP address, browser type, device information, pages viewed, items added to cart, and how you interact with our website.
  • Marketing and advertising information, including your preferences, email subscription status, and interactions with our marketing content.

For custom artwork orders, we may also collect reference photos, names, personal details, pet details, or other information you choose to provide so we can create your artwork.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit custom artwork details, or subscribe to marketing.
  • Automatically when you visit or use our website, including through cookies and similar technologies.
  • From Shopify and other service providers that help us operate our store.
  • From payment processors, shipping providers, analytics tools, marketing platforms, and other partners where required to provide our services.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil orders.
  • Create and deliver custom artwork.
  • Process payments, refunds, returns, and exchanges.
  • Arrange shipping and delivery.
  • Communicate with you about your order, artwork proof, custom instructions, or customer support request.
  • Improve our website, products, services, and customer experience.
  • Send marketing emails or promotional communications where permitted.
  • Show relevant advertising or measure advertising performance.
  • Detect, prevent, and investigate fraud, security issues, or misuse of our website.
  • Comply with legal obligations, resolve disputes, and enforce our terms and policies.

Marketing and Advertising

We may use your personal information to send marketing communications, such as email updates, promotions, product launches, or artwork offers, where permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us.

We may also use cookies, pixels, analytics tools, or advertising services to show relevant ads and understand how customers interact with our website.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember your preferences, analyse website traffic, improve the shopping experience, and support marketing or advertising.

You may be able to control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

You should also configure Shopify’s customer privacy and cookie settings inside Shopify Admin, especially if you sell to customers in regions with stricter privacy rules. Shopify says merchants can manage customer privacy settings in Shopify admin to help comply with privacy and data protection laws. 

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary to operate our business and provide our services, including:

  • Shopify, which powers our online store.
  • Payment processors and checkout providers.
  • Shipping carriers and fulfilment partners.
  • Email, customer support, analytics, advertising, and marketing providers.
  • IT, cloud storage, website, and security service providers.
  • Professional advisers, legal advisers, or regulators where required.
  • Business partners or successors if our business is sold, merged, reorganised, or transferred.

We may also disclose personal information where required by law, to protect our rights, to prevent fraud, or to respond to lawful requests from authorities.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to provide online store, checkout, payment, fraud prevention, analytics, and related services.

You can learn more about how Shopify processes personal information through Shopify’s privacy information at Shopify’s privacy portal.

International Transfers

Because we use Shopify and other service providers, your personal information may be transferred, stored, or processed outside Australia, including in countries where our service providers operate.

Where required, we take reasonable steps to ensure that overseas service providers handle personal information in a way that is consistent with applicable privacy laws. OAIC guidance notes that Australian entities may be accountable for overseas disclosures in certain circumstances. 

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, apps, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. Please review their privacy policies before providing personal information to them.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it where required.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission or storage is completely secure. Please do not send sensitive or confidential information to us through insecure channels.

We keep personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Make a privacy complaint.

These rights may not apply in all circumstances and may be subject to legal exceptions.

To exercise your rights, please contact us at rovenciart@gmail.com. We may need to verify your identity before responding to your request.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at:

rovenciart@gmail.com

We will review your complaint and respond within a reasonable time.

Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact us at:

Rovenci Art
Gold Coast, Queensland, Australia
Email: rovenciart@gmail.com